Patient Information

Patient Information

If you are seeking a healthier and more confident smile, come to the dental practice of Tracy R. Henson-McBee, DDS, PA! We proudly serve patients ages five and up in Lubbock, TX and the surrounding counties with high-quality general dentistry services utilizing state-of-the-art technology. Here, your family is treated as our family in our office designed to make you feel at home, relaxed and comfortable. Here, your best interest is our priority.

Proudly Serving Patients in Lubbock, TX & Surrounding Areas

Below, you will find information to help you succeed at our practice!

Patient Forms


To save time in the office, please download, print and fill out the following forms and bring them with you to your first appointment.

Office Visits


Your First Appointment

Usually during your first visit with us, we will take x-rays that gives us a view of the teeth and supporting bone, so we can diagnose any decay, bone loss or developing issues. Dr. McBee will also provide a very thorough exam of your TMJ, evaluate the position of your teeth and provide a cancer screening. Please come with your up-to-date medical history and medications so we can provide you with the best care possible. We also invite you to bring up any concerns you have about your dental health or dental treatment.

Regular Appointments

Hygiene appointments are scheduled every hour. We do not take walk-ins, so please call ahead of time for an appointment. Please let us know in advance if you are unable to make your appointment and need to reschedule.

Sonicare

Our practice recommends Sonicare toothbrushes for their ability to deeply clean teeth and the gumline, protecting your mouth from plaque and bacteria.

Crest

We recommend Crest products for great at-home oral hygiene!

Financial Information

Dr. McBee IS NOT IN NETWORK WITH ANY INSURANCE PROVIDER.


Cost

The cost of your appointment will depend on the treatment you need, but we will discuss fees with you before we begin treatment. We strive to ensure that we make our treatment affordable for patients, so they can have the dental health they deserve. Co-pays are due at the time of service. We accept cash, check, and all major credit cards. For financing, we accept CareCredit, a health care financing credit card, or a loan from a local bank.

Fees

In an effort to keep fees down while maintaining the highest level of professional care, we have established this financial policy:

With all dental insurance companies, excluding Delta Dental, instead of paying for your visit in full, you will be responsible for a dental “co-pay.” (Please speak to Erica, personally about how we handle Delta insurance companies.) This is equivalent to the estimated amount not covered by your insurance. Once we receive your insurance payment, patients are responsible for any balance remaining that insurance did not cover.
Reminder: Dr. McBee IS NOT AN IN NETWORK, PROVIDER. (She is not contracted with any insurance company and will not be on the provider’s list.)

Insurance Guideline

Normal Insurance Claim Practices
If we have received all of your insurance information on the day of the appointment, we will be happy to file your claim for you. You must be familiar with your insurance benefits, as we will collect from you the estimated amount insurance is not expected to pay. By law, your insurance company is required to pay each claim within 30 days of receipt. We file all insurance electronically, so your insurance company will receive each claim within days of the treatment. You are responsible for any balance on your account after 30 days, whether insurance has paid or not. We will be glad to send a refund to you if your insurance pays us.

PLEASE UNDERSTAND, WE ARE NOT IN NETWORK WITH ANY DENTAL INSURANCE COMPANY
and that we file dental insurance as a courtesy to our patients. We do not have a contract with your insurance company, only you do. We are not responsible for how your insurance company handles its claims or for what benefits they pay on a claim. We can only assist you in estimating your portion of the cost of treatment. We at no time guarantee what your insurance will or will not do with each claim. We also cannot be responsible for any errors in filing your insurance. Once again, WE FILE CLAIMS AS A COURTESY TO YOU.

Fact 1 – NO INSURANCE PAYS 100% OF ALL PROCEDURES.

Dental insurance is meant to be an aid in receiving dental care. Many patients think that their insurance pays 90%-100% of all dental fees. This is not true! Most plans only pay between 50%-80% of the average total fee. Some pay more, some pay less. The percentage paid is usually determined by how much you or your employer has paid for coverage, or the type of contract your employer has set up with the insurance company.

Fact 2 – BENEFITS ARE NOT DETERMINED BY OUR OFFICE.

You may have noticed that sometimes your dental insurer reimburses you or the dentist at a lower rate than the dentist’s actual fee. Frequently, insurance companies state that the reimbursement was reduced because your dentist’s fee has exceeded the Usual, Customary, or Reasonable fee (“UCR”) used by the company.

A statement such as this gives the impression that any fee greater than the amount paid by the insurance company is unreasonable, or well above what most dentists in the area charge for a certain service. This can be very misleading and simply is not accurate.

Insurance companies set their own schedules, and each company uses a different set of fees they consider allowable. These allowable fees may vary widely because each company collects fee information from claims it processes. The insurance company then takes this data and systematically selects a level they call the “allowable” UCR Fee. Unfortunately, insurance companies imply that your dentist is “overcharging”, rather than say that they are “underpaying”, or that their benefits are low. In general, the less expensive insurance policy will use a lower usual, customary, or reasonable (UCR) figure.

*Please be advised, Dr. Mcbee will employ the services of a collection agency or her personal attorney, for any balances that are 30 days past due after the receipt of your insurance company’s payment.*

For your convenience, we accept all major credit cards.

For any other questions regarding our practice, or to schedule an appointment to achieve a smile you love, contact us today at 806-792-2171. A member of our team will be happy to assist you!